Frequently Asked Questions
Everything you need to know about your next travel companion.
What materials are used in LuggageWorks products?
We use high-grade ballistic nylon, premium top-grain leather, and reinforced polycarbonate shells to ensure our bags withstand the rigors of frequent travel while maintaining a professional aesthetic.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options for travelers on a tight schedule.
Do you offer a warranty on your luggage?
Yes, all LuggageWorks products are backed by a comprehensive 3-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund, minus shipping costs.
Are your carry-on bags compliant with international airline regulations?
Most of our carry-on collection is designed to meet standard domestic and international size requirements; however, we recommend checking with your specific airline as dimensions can vary.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.